We understand that there may be times when you will need to exchange or return a product purchased from us.To allow you to shop with confidence, we offer a flexible, no-hassle returns and exchange policy.
Our refund and return policy lasts for 30 days.If your purchase is more than 30 days old, we cannot offer you a full refund or exchange.
Subject to the Consumer Guarantees outlined below, items returned within the above timeframes can be returned for an exchange or full refund subject to the following conditions:
Proof of purchase is submitted via email The item is unworn, unwashed, unused and in its original condition with all tags intact (unless the item is faulty) Any discounts received at the time of purchase will be carried over.
The reason any item is not in its original condition, damaged or missing parts is not due to our fault.
Any item returned more than 30 days after delivery
REFUND
Once we have received and reviewed your return, we will send you an email notifying you that we have received your returned item.
We will also notify you to approve or deny your refund.
If you are approved, then your refund will be processed and within a certain number of days, the credit will automatically be applied to your credit card or original payment method.
DEIAYED OR MISSED REFUNDS
If you haven't received your refund, check your bank account again first.
If you are approved, then your refund will be processed and within a certain number of days, the credit will automatically be applied to your credit card or original payment method.
FAULTY PRODUCTS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
SALE ITEMS
Only regular priced items are refundable. Items sold are non-refundable.
RETURN PRODUCT
To return your product, you should mail your product to :{physical address}.
You will be responsible for paying your own shipping costs for returning your items. Shipping charges are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for the product you're exchanging to reach you may vary.
If you are returning more expensive items, you may want to consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned items. (See shipping policy)
Can I help you?
For refunds and returns, please contact us at zmz13148@gmail.com.