Frequently Asked Questions (FAQ)
Thank you for your interest in and support of YZ-Studio! We’ve compiled the following frequently asked questions to provide you with clear and comprehensive answers. If your question is not listed here, please contact us via email or live chat, and we’ll be happy to assist you.
Q: What payment methods do you accept?
A: We currently accept payments via PayPal. PayPal is a secure and convenient international payment platform that supports multiple currencies, ensuring a safe and reliable transaction process.
Q: How long does it take for my order to ship?
A: We process and ship orders within 1-2 business days after they are placed. Once your order has shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your package’s status.
Q: How long does delivery take?
A: Typically, packages arrive within 5-12 business days. Delivery times may vary depending on the destination and logistics. If you need expedited shipping, please contact us in advance.
Q: How can I track my order?
A: After your order has shipped, you will receive a confirmation email with your tracking number. You can use the link in the email or visit the courier’s website to track your package in real-time.
Q: Can I return or get a refund if I’m not satisfied with my purchase?
A: We offer a 15-day no-questions-asked return and refund policy. If you’re not satisfied with your purchase, please contact us within 15 days of receiving your order, and we’ll arrange a return and refund. Please note the following terms:
Items must be in their original condition, unworn and unwashed, with all tags and packaging intact.
Return shipping costs are the customer’s responsibility. Refunds will be processed within 3-5 business days after we receive the returned item.
Q: What should I do if I receive a defective or damaged item?
A: If you receive an item with quality issues, please contact us immediately at zmz13148@gmail.com and provide photos of the issue along with your order information. We will arrange a free return or replacement.
Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact us as soon as possible at zmz13148@gmail.com. If your order has not yet shipped, we will do our best to accommodate your request. Once an order has shipped, it cannot be modified or canceled.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping! No matter where you are, you can purchase your favorite jerseys from YZ-Studio. Shipping costs and delivery times will be displayed at checkout.
Thank You for Your Trust and Support
At YZ-Studio, we always put our customers first, striving to provide football fans worldwide with high-quality jerseys and an exceptional service experience. If you have any additional questions or suggestions, please don’t hesitate to contact us. Thank you for your support, and we hope you find your passion in our world of football!