Return & Refund Policy
At YZ-Studio, we are committed to providing every customer with high-quality jerseys and a satisfying shopping experience. If you are not satisfied with your purchase or encounter any issues, please read our return and refund policy below to understand how to request a return or refund.
1. Return & Refund Conditions
We offer a 15-day no-questions-asked return and refund policy. If you are not satisfied with your purchase, please contact us within 15 days of receiving your order. The following conditions apply:
Items must be in their original condition, unworn and unwashed.
Items must include all original tags, packaging, and accessories (e.g., hangtags, dust bags, etc.).
Return requests must be submitted within 15 days of receiving the item.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Items that have been worn, washed, or damaged.
Items with missing tags or packaging.
Items returned after the 15-day return period.
Customized items or promotional/sale items (unless defective).
3. Return Process
If your return meets the conditions above, please follow these steps:
Contact Customer Service:
Email us at zmz13148@gmail.com with your order number, reason for return, and photos (if there is a quality issue).Wait for Confirmation:
Our customer service team will review your request within 24 hours and inform you if your return is approved.Ship the Item Back:
After approval, we will email you the return address
Note: Please use a trackable shipping method and keep the tracking number.Refund Processing:
We will process your refund within 3-5 business days after receiving and verifying the returned item.
4. Refund Method
Refunds will be issued to the original payment method (e.g., PayPal). The time it takes for the refund to reflect in your account may vary depending on the payment platform or bank processing times.
5. Return Shipping Costs
If the return is due to a quality issue or our error (e.g., wrong item shipped), we will cover the return shipping costs.
If the return is due to personal reasons (e.g., wrong size, change of mind), the customer is responsible for return shipping costs.
6. Exchange Service
If you would like to exchange an item (e.g., for a different size or style), please indicate this in your return request. We will arrange the exchange after receiving the returned item and cover the shipping costs for the replacement.
7. Important Notes
Please ensure the returned item is properly packaged to avoid damage during transit.
We recommend using a trackable shipping method to monitor the status of your return.
If the returned item does not meet the return conditions (e.g., worn or damaged), we will not be able to process a refund and will return the item to you (shipping costs will be the customer’s responsibility).
8. Contact Us
If you have any questions about our return and refund policy or need assistance, please contact us through the following channels:
Email: zmz13148@gmail.com
Live Chat: Click on the chat icon at the bottom of the page to communicate with our customer service staff in real time.
Social Media: Reach out to us via Instagram, Facebook, or Whatsapp.
Thank You for Your Understanding and Support
At YZ-Studio, we always put our customers first and strive to provide you with the best service experience. If you have any questions or suggestions, please don’t hesitate to contact us. Thank you for your trust and support!