Shopping Guide
Welcome to YZ-Studio! We are dedicated to providing football fans worldwide with high-quality retro jerseys, player-version jerseys, fan-version jerseys, and children’s kits. To ensure a smooth shopping experience, please read the following guide to understand every step of the process, from placing an order to receiving your package.
1. Browsing & Shopping
Explore Our Products: You can find your favorite jerseys through the homepage, category pages, or search function. We offer a variety of styles and sizes to meet the needs of different fans.
View Product Details: Click on a product image to view detailed descriptions, size charts, material information, and customer reviews to help you make the best choice.
2. Placing an Order & Payment
Add to Cart: After selecting a product, click the “Add to Cart” button. You can continue browsing or proceed to checkout.
Enter Shipping Information: On the checkout page, provide an accurate shipping address and contact information to ensure your package is delivered smoothly.
Choose Payment Method: We accept payments via PayPal. PayPal is a secure and convenient international payment platform that supports multiple currencies.
Confirm Your Order: Before submitting your order, please double-check the product details, shipping address, and payment amount. If everything is correct, click “Place Order” to complete your purchase.
3. Order Processing & Shipping
Order Confirmation: After successfully placing your order, you will receive an order confirmation email containing your order number and product details.
Order Processing: We will process your order and arrange shipping within 1-2 business days.
Shipping Notification: Once your order has shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package’s status.
4. Shipping & Delivery
Delivery Time: Typically, packages arrive within 5-12 business days. Delivery times may vary depending on the destination and logistics.
International Shipping: We offer worldwide shipping! No matter where you are, you can purchase your favorite jerseys from YZ-Studio.
5. Receiving & Inspecting Your Order
Package Receipt: When your package arrives, please check if the outer packaging is intact. If there is obvious damage, please refuse delivery and contact us immediately.
Inspect Your Order: Open the package and verify the quantity, style, and size of the items to ensure they match your order. If there are any issues, please contact customer service promptly.
6. Returns & Refunds
If you are not satisfied with your purchase or encounter quality issues, we offer a 15-day no-questions-asked return and refund policy. Here’s the basic return process:
Contact Customer Service: Email us at zmz13148@gmail.com with your order number and reason for return.
Ship the Item Back: Once your return is approved, please ship the item to the specified address and keep the tracking number.
Refund Processing: We will process your refund within 3-5 business days after receiving and verifying the returned item.
For more details, please refer to our Return & Refund Policy.
7. Customer Support
Customer Service: If you have any questions or need assistance, please contact us through the following channels:
Email: zmz13148@gmail.com
Live Chat: Click the chat icon in the bottom right corner of the page to connect with our customer service team in real-time.
Social Media: Reach out to us via Instagram, Facebook.
FAQs: You can also check our Frequently Asked Questions (FAQ) for more help.
8. Join the YZ-Studio Football World
Whether you’re a die-hard football fan or just starting to follow the sport, YZ-Studio has the perfect jersey for you. Wear it, feel the passion and excitement of football, and cheer for your favorite team alongside fans worldwide!
Thank You for Your Trust and Support
At YZ-Studio, we always put our customers first and strive to provide you with the best products and service experience. If you have any questions or suggestions, please don’t hesitate to contact us. Thank you for your support, and we hope you find your passion in our world of football!